An emergency/urgent/high priority issue is one which renders either your website, email, campaign etc down or in operational. Such examples would be:
- 'My website is down'
- 'My email is down'
- 'I can receive but not send emails'
- 'My Adwords campaigns doesn't appear to be running'
If you're request is only urgent due to leaving it to the last minute or urgent changes have popped up as a result of an opportunity, we'll do our best to squeeze this in as quickly as possible, but genuine 'emergencies' will take priority. You may also incur a 'fast turnaround fee' if our team needs to 'bump' work which has been lodged in the production schedule prior, or if we have to work afterhours/weekends/public holidays to get it done for you. We'll let you know in advance what/if any fees will be charged.